Refund policy
Return, Refund & Preorder Cancellation Policy
Bee Nourished Products Ltd.
Last updated: October 11, 2026
1. Preorders and Expected Delivery
Bee Nourished Original Shampoo (300 mL) is currently in production and available for preorder.
Expected delivery date: January 22, 2027.
This date is an estimate, not a guaranteed delivery date. Manufacturing, transportation, carrier schedules, and other circumstances may affect actual delivery times.
If a material delay occurs, we will communicate updated delivery information and explain applicable cancellation and refund options.
Payment for preorders is collected securely through Shopify checkout when the order is placed.
2. Shipping Rates — Canada
We offer home delivery to eligible Canadian addresses at the following rates:
- Orders of $65.00 CAD or less: $5.00 CAD shipping per order.
- Orders over $65.00 CAD: FREE shipping.
Shipping eligibility is determined using the qualifying order value calculated by Shopify at checkout. Applicable taxes and any additional charges are displayed before payment.
We currently accept orders for delivery within Canada only. International shipping is not available.
3. Preorder Cancellations
Customers may request cancellation of a preorder before fulfillment by contacting support@beenourishedschools.ca.
Please provide your order number and the reason for your cancellation request.
We will review cancellation requests and advise customers of their available options, including refunds where applicable.
Customers retain all cancellation and refund rights provided under applicable Canadian consumer protection legislation, including rights relating to delayed or undelivered goods.
4. Returns After Delivery
Customers may request a discretionary return within 30 days of receiving their order.
To qualify for a discretionary return:
- Products must be unopened and unused.
- Products must be in their original packaging.
- Proof of purchase must be provided.
For hygiene reasons, opened or used shampoo is generally not eligible for change-of-mind returns.
This restriction does not affect customers’ legal rights regarding defective, damaged, incorrect, or misdescribed products.
5. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us at support@beenourishedschools.ca.
Include your order number, a description of the problem, and photographs where available.
We will review the issue and arrange an appropriate resolution, which may include a replacement or refund, in accordance with applicable consumer protection laws.
6. Return Authorization and Shipping
Before returning any product, please contact us at support@beenourishedschools.ca for authorization and return instructions.
Approved returns should be sent to:
Bee Nourished Products Ltd.
973 Wild Blossom Crt
Victoria, BC V9C 4M8
Canada
Any applicable return-shipping charges will be explained in advance.
Customers’ statutory rights, including any rights to remedies without additional charges, remain unaffected.
7. Refund Processing
Approved refunds will normally be issued to the original payment method used at checkout.
The time required for a refund to appear in your account may vary depending on your financial institution or payment provider.
Where applicable law provides additional rights to cancellation, refunds, replacement, or other remedies, those rights take precedence over this policy.
8. Shipping Delays and Missing Deliveries
If production, freight, or carrier delays materially affect the expected delivery date, we will communicate updates to affected customers.
If an order is missing, significantly delayed, or has not been delivered, please contact us with your order number.
We will investigate the issue and explain the available remedies.
Nothing in this policy limits customers’ rights under applicable Canadian consumer protection legislation.
9. Customer Support
Bee Nourished Products Ltd.
973 Wild Blossom Crt
Victoria, BC V9C 4M8
Canada
Email: support@beenourishedschools.ca
For questions about preorders, cancellations, returns, refunds, or delivery problems, please contact us at the email address above.