Privacy policy

Privacy Policy

Bee Nourished Products Ltd.

Last updated: October 11, 2026

1. Introduction

Bee Nourished Products Ltd. (“Bee Nourished,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

• Visit our website at https://beenourishedschools.ca.
• Browse or purchase our products.
• Place a preorder.
• Select a participating school through our fundraising program.
• Arrange home delivery of your purchases.
• Communicate with our customer service team.
• Participate in other services, promotions, or programs offered through our website.

Our online store is powered by Shopify.

We manage personal information in accordance with applicable Canadian privacy legislation, including British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Contact Information

Your name, email address, telephone number, billing address, shipping address, and other contact information you provide.

Purchase and Transaction Information

Products purchased, quantities, order numbers, transaction dates, purchase amounts, payment status, shipping information, returns, refunds, and order history.

Payment Information

Payment method, payment confirmation, transaction references, and related billing details.

Payments are processed through Shopify and its supported payment providers. Payment providers may collect and process payment card information necessary to complete transactions.

Bee Nourished does not require customers to provide payment card information directly to participating schools.

School Fundraising Information

The participating school selected by a customer, school identification or referral codes, school-related order attribution, qualifying purchase information, fundraising contribution records, and information required to reconcile school earnings.

Communications

Information you provide through customer inquiries, emails, contact forms, support requests, surveys, and other communications.

Website and Device Information

Your IP address, browser type, device information, approximate location derived from technical data, website interactions, cookies, and similar information collected through Shopify or other enabled website services.

Communication Preferences

Your choices regarding promotional emails, marketing communications, and applicable privacy or cookie preferences.

We seek to limit the personal information we collect to what is reasonably necessary for identified business purposes.

3. How We Collect Information

We may obtain personal information:

• Directly from you when you visit our website, place an order, select a school, complete a form, or contact us.
• Through Shopify when you browse, purchase, create an account, or interact with checkout.
• From authorized payment, shipping, fulfillment, and technical service providers.
• Through cookies and similar website technologies.
• From participating school representatives when reasonably necessary to administer the fundraising program.
• From other sources with your consent or as otherwise permitted by law.

We identify the purposes for collecting information at or before collection where required by law.

4. How We Use Personal Information

Bee Nourished uses personal information for legitimate business purposes, including:

Order Processing

To receive, verify, process, and fulfill orders, collect payments, provide receipts, and manage returns or refunds.

Preorder Management

To maintain preorder records, communicate expected delivery dates, advise customers of delays, and coordinate fulfillment.

Home Delivery

To provide necessary delivery information to shipping and fulfillment providers, communicate tracking information, and resolve delivery issues.

School Fundraising

To associate qualifying purchases with the school selected by a customer, calculate eligible fundraising contributions, maintain program records, reconcile school earnings, and administer school payouts.

Customer Service

To respond to inquiries, resolve complaints, communicate about purchases, and provide ongoing assistance.

Business Operations and Improvement

To analyze store performance, maintain accurate business records, improve website functionality, troubleshoot problems, and understand customer purchasing activity.

Security

To help identify fraud, protect customer accounts, prevent unauthorized access, and maintain the security of our systems.

Legal Compliance

To maintain records and meet applicable tax, accounting, consumer protection, privacy, and other legal obligations.

Marketing

To send promotional communications when we have the consent or other lawful authorization required for those communications.

We do not treat making a purchase or selecting a school as automatic consent to receive unrelated marketing communications.

5. School Fundraising and Customer Privacy

Bee Nourished operates a school fundraising program through which eligible product purchases generate financial contributions for participating schools.

Customers select a participating school during the shopping process so that qualifying purchases can be attributed correctly.

For each qualifying bottle of Bee Nourished Original Shampoo purchased, $7.50 CAD is allocated to the selected school’s fundraising earnings.

To administer the program, we may maintain:

• The identity or code of the selected school.
• Relevant order and product information.
• The fundraising contribution associated with eligible purchases.
• Records necessary to verify, reconcile, and administer school fundraising earnings.
• Records of school participation and payout status.

Individual customer purchase information is used for legitimate operational purposes, subject to applicable law.

We seek to provide participating schools with aggregated fundraising information wherever individual customer identification is not necessary.

Authorized school or program administrators may receive limited transaction information when reasonably necessary to verify contributions, resolve an issue, or administer an agreed program activity.

Selecting a school does not authorize that school to access the customer’s payment card information or home-delivery details.

Customer orders are shipped directly to the delivery address provided through Shopify checkout.

Participating schools are not responsible for processing customer payments, shipping customer orders, or issuing customer refunds.

A customer’s personal information will not be made available indiscriminately to other schools, parents, or supporters.

6. Shopify and Payment Processing

Our ecommerce website is hosted by Shopify.

Shopify processes personal information to provide ecommerce services, including shopping carts, checkout, payment services, order management, fraud prevention, customer accounts, and related functionality.

Information submitted through our store is transmitted to Shopify and may be processed by Shopify and its authorized service providers.

Shopify may also process information about browsing and purchasing activity to provide, improve, personalize, secure, and support its services.

Where enabled, certain enhanced Shopify features may use information about customer interactions with our store and other merchants to support personalization, analytics, and advertising.

Such processing is subject to Shopify’s applicable terms, privacy practices, and customer privacy controls.

Customers can learn more through the following resources:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/en

Customers may be able to exercise additional privacy preferences or rights directly with Shopify through that portal.

7. Disclosure to Service Providers and Other Parties

We may disclose personal information to organizations that assist us with legitimate business operations, including:

• Shopify and authorized payment processors.
• Shipping carriers, manufacturers, and fulfillment partners.
• Authorized fundraising program administrators and service providers.
• Participating schools, but only where limited information is reasonably necessary to administer fundraising activities.
• Website hosting, database, cloud storage, and information technology providers.
• Customer communication, email, analytics, and marketing service providers where applicable.
• Accounting, legal, insurance, and professional advisers.
• Government, regulatory, or law enforcement authorities where disclosure is legally required or permitted.

We seek to limit disclosures to information reasonably necessary for the relevant services.

Where appropriate, we use contractual, organizational, or technical safeguards to protect personal information handled by service providers.

Information may also be disclosed in connection with a legitimate business sale, reorganization, or similar transaction, subject to applicable privacy laws.

We do not provide customers’ payment card information to participating schools.

We do not provide customer purchase lists to schools for independent marketing purposes.

8. Marketing Communications

Bee Nourished may send promotional emails or other commercial electronic messages when permitted under Canada’s Anti-Spam Legislation (CASL) and other applicable laws.

Where required, we obtain consent before sending promotional communications.

Our commercial electronic messages will include appropriate sender identification and an unsubscribe mechanism as required by law.

Customers may withdraw their marketing consent by:

• Using the unsubscribe link in an applicable marketing email.
• Contacting support@beenourishedschools.ca.

Withdrawing marketing consent does not prevent us from sending necessary transactional communications, such as purchase confirmations, preorder updates, delivery information, or responses to customer-service requests.

9. Cookies, Analytics and Advertising Technologies

Our website and its service providers, including Shopify, may use cookies, pixels, and similar technologies.

These technologies may support:

• Shopping cart and checkout functionality.
• Website security and fraud prevention.
• Remembering customer preferences.
• Website performance and analytics.
• Advertising measurement and personalization where enabled.

Some technologies are necessary for the website to function.

Other technologies may be optional and subject to applicable consent requirements.

Customers may have access to privacy, cookie, or data-sharing preferences through our website, Shopify’s privacy controls, or relevant browser settings.

We will respect applicable consent and opt-out requirements.

Disabling certain cookies may affect some website functions.

For more information about Shopify’s data practices, please consult its Consumer Privacy Policy and Privacy Portal linked above.

10. International Processing and Storage

Bee Nourished is based in British Columbia, Canada.

Although our retail delivery service currently operates within Canada, Shopify and other authorized technology or service providers may process or store personal information in Canada, the United States, or other countries.

When information is processed outside Canada, it may be subject to the laws of the country in which it is located, including lawful access requirements.

We remain responsible for personal information under our control and seek to use appropriate safeguards when engaging service providers.

We do not represent that all information is stored exclusively in Canada.

11. Information Security

Bee Nourished takes reasonable administrative, technical, and organizational steps to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

These measures may include:

• Access controls and account authentication.
• Restricted access to customer information and school fundraising records.
• Use of reputable ecommerce and payment processing services.
• Appropriate security practices for business systems.
• Limiting access by employees, administrators, and service providers to legitimate business needs.
• Reviewing and responding to suspected security incidents.

No online system or method of electronic transmission can be guaranteed completely secure.

We encourage customers to protect account credentials and avoid transmitting sensitive payment information through ordinary email.

If a privacy or security incident occurs, we will assess it and take the steps required under applicable law.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and operational requirements.

Retention periods depend on factors such as:

• Completing purchases and fulfilling orders.
• Managing returns, refunds, and product concerns.
• Reconciling school fundraising contributions and payouts.
• Maintaining accounting and tax records.
• Complying with legal obligations.
• Resolving disputes and investigating security incidents.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, as appropriate.

Some records may need to be retained after a customer requests deletion where required or permitted by law.

13. Your Privacy Rights

Depending on the applicable privacy legislation, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for certain collections, uses, or disclosures, subject to legal or contractual restrictions.
• Ask questions about how your information is used or shared.
• Request deletion of information where required or permitted by applicable law.
• Raise concerns or complaints about our privacy practices.
• Exercise additional rights provided under applicable privacy laws.

We may need to verify your identity before responding to a request to protect against unauthorized disclosure.

We will respond within the timeframes required by applicable law.

To make a privacy request, email:

support@beenourishedschools.ca

Please include Privacy Request in the subject line.

14. Children and School Communities

Our fundraising program benefits schools and school communities. However, our online retail purchasing services are intended for adults and persons legally authorized to make purchases.

We do not knowingly seek to collect personal information directly from children for independent marketing purposes.

Parents, guardians, and other authorized adult supporters may purchase products to support participating schools.

We encourage customers not to submit children’s names or other unnecessary personal information in orders, comments, or school fundraising communications.

If a parent or guardian believes a child’s personal information has been provided inappropriately, they may contact us to request review and appropriate action.

15. Third-Party Websites

Our website may provide links to other websites, services, or external platforms.

These may include Shopify services, payment providers, shipping companies, and school or community websites.

We do not control the independent privacy practices of third-party websites.

Customers should review the applicable privacy policies of external services before providing personal information.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies, services, legal obligations, or privacy requirements.

Any revised policy will be posted on our website with an updated revision date.

Where required by applicable law, we will provide notice or obtain consent before making material changes affecting personal information.

17. Privacy Questions and Complaints

Bee Nourished Products Ltd. is responsible for the personal information under its control.

Questions about this policy, requests to access or correct information, withdrawal of consent, and complaints about our privacy practices may be directed to our designated privacy contact.

Bee Nourished Products Ltd.

973 Wild Blossom Crt
Victoria, BC V9C 4M8
Canada

Privacy and Customer Support Email:
support@beenourishedschools.ca

Website:
https://beenourishedschools.ca

If a privacy concern cannot be resolved directly, individuals may contact the appropriate privacy regulator, including the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada, as applicable.

Nothing in this Privacy Policy limits rights or remedies provided under applicable privacy legislation.

End of Privacy Policy